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FAQs

How Can We Assist?

  • DO YOU OFFER ANY GIFT CARDS FOR THIS WEBSITE?
    We only have gift cards available for Platinum Beauty treatments in our salon which is located close to Campbellton, N-B, Canada! Unfortunately we do not offer any gift card for the website at the moment but make sure to subcribe to our newsletter and follow our instagram and facebook page to stay updated on sales and coupon codes.
  • ARE ALL YOUR PRODUCTS CRUELTY FREE?
    Yes, Platinum Beauty products are 100% animal cruelty free :)
  • WHAT SHIPPING COMPANY DO YOU OFFER?
    We ship via Canada Post. Once you’ve submitted your order, it will take 2-3 business days for us to prepare and send your item. Expect 4-7 working days to receive your item. Please contact Canada Post for any questions about the shipping once its left our facility. For any additional info, please feel free to contact us!
  • DO YOU HAVE BULK OPTIONS OR DISCOUNTS ?
    Of course! Please send us an email regarding the items you would like in bulk and we will gladly summit you with a discount code. The minimum order quantity is 50 items
  • CAN WE RETURN ITEMS?
    Lash trays and liquids are non refundable. If you need to edit or cancel your order, please do so in the following day. Once your order leaves our facility we have no control on the items. For any additional information please read our return policies
  • WHAT HAPPENS IF MY ITEM IS BROKEN?
    Lash trays and liquids are non refundable. Although, if any bottles of liquids are broken during the transit, we will gladly send you another one. (Shipping and handling will have to be charged again) If you have to return any item, please follow our return policies. If you have any questions feel free to contact us at any time
  • HOW LONG SHOULD I EXPECT MY REFUND?
    Once your order is received and inspected, we will refund your money within 7-10 days. For more info, please refer to our return policies.
  • DO YOU OFFER SAME DAY LOCAL DELIVERY
    If you are located in the area (Campbellton, Dalhousie, Listuguj, Val D’amours, etc) we will gladly deliver your goodies to your door if your order is made before 10:00 am the same day. The delivery time may vary and could be late during the night.
  • WHAT ARE YOUR LASHES MADE OF?
    The lashes we sell at Platinum Beauty are made of an high grade synthetic fiber. They are double heated for uptimum curl retention

DO YOU OFFER ANY GIFT CARDS FOR THIS WEBSITE?

 We only have gift cards available for

Platinum Beauty treatments in our salon which is located close to Campbellton, N-B, Canada! Unfortunately we do not offer any gift card for the website at the moment but make sure to subcribe to our newsletter and follow our instagram and facebook page to stay updated on sales and coupon codes.

ARE ALL YOUR PRODUCTS CRUELTY FREE?

Yes, Platinum Beauty products are 100% animal cruelty free :)

WHAT SHIPPING COMPANY DO YOU OFFER?

We ship via Canada Post. Once you’ve submitted your order, it will take 2-3 business days for us to prepare and send your item. Expect 4-7 working days to receive your item. Please contact Canada Post for any questions about the shipping once its left our facility. For any additional info, please feel free to contact us!

CAN WE RETURN ITEMS?

Lash trays and liquids are non refundable. If you need to edit or cancel your order, please do so in the following day. Once your order leaves our facility we have no control on the items. For any additional information please read our return policies

WHAT HAPPENS IF MY ITEM IS BROKEN?

Lash trays and liquids are non refundable. Although, if any bottles of liquids are broken during the transit, we will gladly send you another one. (Shipping and handling will have to be charged again) If you have to return any item, please follow our return policies. If you have any questions feel free to contact us at any time

HOW LONG SHOULD I EXPECT MY REFUND?

Once your order is received and inspected, we will refund your money within 7-10 days. For more info, please refer to our return policies.

DO YOU OFFER SAME DAY LOCAL DELIVERY

If you are located in the area (Campbellton, Dalhousie, Listuguj, Val D’amours, etc) we will gladly deliver your goodies to your door if your order is made before 10:00 am the same day. The delivery time may vary and could be late during the night.

DO YOU HAVE BULK OPTIONS OR DISCOUNTS ?

Of course! Please send us an email regarding the items you would like in bulk and we will gladly summit you with a discount code. The minimum order quantity is 50 items

WHAT ARE YOUR LASHES MADE OF?

The lashes we sell at Platinum Beauty are made of an high grade synthetic fiber. They are double heated for uptimum curl retention

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